I Was Charged Twice

If you believe you were charged twice, don’t panic. In most cases, what appears to be a duplicate charge is actually a temporary authorization or a separate transaction.

Review the common reasons below before contacting support.

1. Pending Authorization vs. Completed Charge

When you place an order, your bank may place a temporary authorization hold on your card.

• An authorization is not a completed charge.
• It may appear as “pending” in your bank account.
• Pending authorizations usually disappear within a few business days.

If a payment attempt fails and you try again, you may temporarily see two pending authorizations. One will automatically drop off.

2. Subscription Renewal

If you are enrolled in a subscription, recurring billing occurs automatically according to your selected schedule.

Sometimes customers forget they are subscribed and mistake a renewal charge for a duplicate charge.

You can review your subscription status inside your account.

3. Two Separate Orders

If you clicked checkout more than once, refreshed the page, or placed an order from multiple devices, two separate orders may have been created.

Check your email or account order history to confirm whether two order numbers were generated.

4. Installment Payments (Sezzle / Afterpay)

If you used Sezzle or Afterpay, your installment provider may charge according to their payment schedule.

Installment payments are managed directly by the provider, not by us.

5. Currency Conversion Differences

If you are purchasing from outside the store’s default currency, your bank may display a converted amount.

Foreign transaction or exchange rate adjustments are determined by your financial institution.

How to Confirm If It’s a Duplicate Charge

Before contacting us:

• Check if one charge is marked “pending.”
• Compare order numbers in your confirmation emails.
• Review your subscription renewal dates.

If you still believe there is a duplicate completed charge, contact us with:

• Your full name
• Your order number(s)
• A screenshot of the bank transaction(s)

Important

Filing a chargeback without first contacting us may delay resolution and result in account restrictions.

We are happy to review and resolve legitimate billing errors quickly.